Privacy Policy

1. Introduction

LuminaTech ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminatech.com and use our services. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are a data controller under the General Data Protection Regulation (GDPR) and other applicable data protection laws. We take our responsibilities regarding your personal data seriously.

2. Information We Collect

We collect information about you in various ways when you use our website. This includes:

• Personal Data: This includes information that can be used to identify you personally, such as your name, email address, phone number, billing address, and job title, which you provide to us when you fill out forms, request a quote, subscribe to our newsletter, or communicate with us.
• Technical Data: We automatically collect technical data when you visit our website. This includes your IP address, browser type and version, operating system, referral source, length of visit, and page views. This data is aggregated and anonymized where possible.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities and device usage. Please refer to our Cookie Policy for more details on how we use cookies.

3. How We Use Your Information

We use the information we collect in the following ways:

• To provide and maintain our services: Processing your requests for quotes, providing technical support, and delivering the products and services you request.
• To communicate with you: Responding to your inquiries, sending you administrative information (such as confirmations and invoices), and providing updates about our products or services if you have subscribed.
• To improve our website: Analyzing usage trends and preferences to enhance the functionality, performance, and user experience of our website.
• For marketing purposes: With your consent, we may send you marketing communications regarding new products, special offers, or events. You can opt-out of these communications at any time.
• To comply with legal obligations: Verifying your identity, preventing fraud, and complying with our legal and regulatory obligations.

3.1. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases to process your personal data:

• Contract: Where we need to perform a contract with you, such as processing a quote or providing support.
• Legitimate Interests: Where we use your data for our legitimate business interests, such as improving our website security or direct marketing (subject to your right to object).
• Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as sending marketing newsletters.
• Legal Obligation: Where we are required to process your data to comply with applicable laws.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform services on our behalf, such as web hosting, data analysis, customer support, and email delivery. These providers are contractually obligated to protect your data and are only permitted to use it to provide services to us.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction. You will be notified in advance if this occurs.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or law enforcement).

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If we transfer your data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your data, such as using standard contractual clauses approved by the European Commission.

7. Your Rights under GDPR

If you are a resident of the EEA, you have specific rights regarding your personal data. You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete data.
• Erasure: Request that we delete your personal data (the "right to be forgotten"), subject to certain conditions.
• Restrict Processing: Request that we restrict the processing of your personal data.
• Data Portability: Request that we transfer your data to you or another organization.
• Object: Object to the processing of your personal data.
• Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose for which it is processed. When your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy frequently for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, the data we hold about you, or if you would like to exercise your rights, please contact our Data Protection Officer at:

LuminaTech
Keizersgracht 456
1015 DK Amsterdam
Netherlands

Email: [email protected]

We will respond to your request within 30 days of receipt.